Service Delivery Policy for Fit My Job

At Fit My Job, we are dedicated to delivering high-quality services that meet the needs of both job seekers and employers. This Service Delivery Policy outlines how we deliver our services, the expected timelines, and how users can engage with our platform.

1. Service Overview

Fit My Job provides an online platform designed to connect job seekers with employers. Our services include:

– Job listings and applications.
– Job fair participation and facilitation.
– Skill assessments and career development tools.
– Recruitment services for employers and freelance recruiters.
– Premium features for enhanced profiles, listings, or job advertisements.

2. Access to Services

Our platform is accessible 24/7 from any internet-enabled device. However, certain services such as customer support, application review, and premium account features may have specific operating hours or response times. In the event of scheduled maintenance or downtime, we will provide advance notice when possible.

a. Job Seekers

Job seekers can access and apply to job listings, participate in job fairs, and use career tools at any time. Account activation is typically instant after registration. In cases where profile verification is needed, the process may take up to 24-48 hours.

b. Employers and Recruiters

Employers can post job listings, review candidate applications, and access premium features immediately upon account creation. Job postings may be subject to approval to ensure they meet our platform’s guidelines. This approval process usually takes 24-48 hours.

3. Service Delivery Timeline

We strive to deliver our services as efficiently as possible. While most services are delivered instantly or within 24-48 hours, specific services may have varied timelines:

– Job Listings Approval: Posted jobs will be reviewed and approved within 24-48 hours.
– Profile Verification: In cases where verification of user information is required, the process may take up to 48 hours.
– Skill Assessments: Results from skill assessments will be available within 2-3 business days after completion.
– Job Fairs: For users registering for job fairs, confirmation and further details will be provided within 48 hours of registration.

4. Premium and Paid Services

Premium services such as featured job listings or employer profiles are activated immediately after payment is confirmed. Payment confirmation may take a few minutes to process. If there is any delay or issue with activating premium services, please contact our support team for assistance.

5. Service Limitations

While we aim to provide continuous access to our platform, there may be instances where services are temporarily unavailable due to:

– Scheduled maintenance or updates.
– Unexpected technical issues or outages.
– External factors beyond our control, such as internet service disruptions.

We will make every effort to minimize disruptions and notify users in advance of any planned maintenance periods.

6. User Responsibilities

To ensure smooth service delivery, users must:

– Provide accurate and up-to-date information in their profiles or job postings.
– Follow the platform’s guidelines and terms of use.
– Report any technical issues or service disruptions to our support team.

7. Support and Assistance

If you encounter any issues with our services or require assistance, our customer support team is available to help. You can reach us via:

– Email: noufan@fitmyjob.com
– Phone: +91 87921 86969
– Live Chat: Available during business hours (Mon-Fri, 9 AM to 6 PM).

We aim to respond to all inquiries within 24 hours on business days.

8. Refunds and Cancellations 

Refunds for paid services are provided under specific conditions, as outlined in our Refund Policy. For premium services such as job listings or featured profiles, cancellations must be requested within 24 hours of purchase to be eligible for a refund. Refund requests can be made through our support team.

9. Changes to Services

Fit My Job reserves the right to modify, suspend, or discontinue any of its services or features at any time. In the event of significant changes, we will notify affected users via email or through our platform.